Who is responsible for the information
Maths Modelled is the trading name used by the site operator and is the data controller for the information described in this notice. The correspondence address is:
Maths Modelled2 Normans
Norman Road
Winchester
SO23 9PP
United Kingdom
General enquiries can be sent to hello@mathsmodelled.co.uk. Privacy questions and requests should be sent to support@mathsmodelled.co.uk.
Who this notice covers
- Adults who contact Maths Modelled or use the public website and maths tools.
- Adults who create a teacher account or join the optional teacher email list.
- Adults who create a parent account, purchase a family course or request support.
- Children who use a parent-managed nickname profile to complete a purchased course.
Public maths tools do not require a pupil account. Children do not provide an email address, password, date of birth or school for a family course.
Information used by the service
| Information | Why it is used |
|---|---|
| Adult name, login email and authentication records, including a one-way digest for the active teacher member session | To create and secure the adult account, identify the account holder or purchaser, prevent simultaneous use of one teacher member login and provide account support. The opaque teacher-session value itself remains in an HttpOnly browser cookie. |
| Marketing email, teacher or parent audience, consent wording version and consent, confirmation or withdrawal dates | To keep evidence of an adult's optional choice and, where requested, send relevant Maths Modelled email updates. Marketing consent is not required for account access. |
| Child first name or nickname | To distinguish profiles within the parent account. A full name, school, email address and date of birth are not requested. |
| Course, access dates, answers, raw scores, completed days and session duration | To deliver the purchased course, mark work, restore progress and prepare the parent report. |
| Purchase amount, Stripe references, billing country, payment status, refund status and checkout confirmations | To take and reconcile payment, provide access, record the accepted terms and deal with refunds or disputes. Stripe handles card details and the billing address; Maths Modelled does not store full card details. |
| Teacher feedback, account email, replies, status, teaching context and relevant page, browser or device information | To investigate problems, respond to the teacher, improve resources and identify recurring classroom needs. Teachers are told not to include pupil information or other sensitive details. |
| Emails and information supplied in an enquiry | To respond to the enquiry, provide support or handle a rights request. |
| IP address, device or browser information and security logs processed by service providers | To deliver the site, prevent abuse, diagnose faults and protect accounts and payments. |
Purposes and lawful bases
- Contract: adult account, purchase, access and progress information needed to provide the course bought by the parent or carer.
- Legitimate interests: minimal child-profile and progress information needed to deliver the parent-managed educational service, and proportionate security, support and service-reliability work. These interests are considered against the rights and interests of the child.
- Legal obligation: payment, tax, accounting, consumer-rights and data-rights records where the law requires them.
- Consent: optional email updates requested through a separate unticked choice. Consent may be withdrawn at any time without affecting the account. Maths Modelled does not currently use advertising or non-essential analytics cookies.
Providers and international processing
Maths Modelled uses Netlify for hosting and adult authentication, Supabase for protected course, teacher-session, teacher-feedback and marketing-consent records, Stripe for payments, and Resend when configured for purchase-confirmation, feedback-service or optional marketing email. These organisations act under their own terms and data-protection commitments. Some processing may take place outside the United Kingdom. Where required, the relevant provider uses an adequacy decision or contractual transfer safeguards such as an approved UK addendum or international data transfer agreement. Contact support for more information about the safeguards relevant to a particular provider.
Information may also be disclosed where required by law, to deal with fraud or a payment dispute, or to protect the rights and safety of users. Maths Modelled does not sell personal information and does not use a child’s course work for advertising.
How long information is kept
| Record | Current retention |
|---|---|
| Course answers, attempts and day-by-day progress | Automatically removed once the course access end date is more than 12 months old, unless a dispute or legal requirement needs a temporary hold. |
| Parent account, child nickname and enrolment record | Not removed by the automatic progress-retention job. Kept while needed to operate the account and course record, and reviewed or deleted following a valid request where no legal reason requires retention. |
| Active teacher member session digest | Kept for no more than 30 days. It is replaced by the next successful teacher login and removed on authoritative logout or password recovery. |
| Purchase, consent, refund and payment-event references | Normally retained for up to six years where needed for tax, accounting, contract, fraud-prevention or dispute records. |
| Marketing consent and suppression record | Current subscription details are kept while the adult remains subscribed. After withdrawal, a minimal consent and suppression record is retained for as long as reasonably needed to demonstrate the request and prevent accidental re-subscription. |
| Teacher feedback and replies | Kept while the item is active and for 12 months after it is closed. Personal message content, account identifiers and email details are then removed automatically; only non-identifying aggregate themes are retained. |
| Support enquiries | Kept only while the enquiry is active and for a proportionate follow-up period, unless it forms part of a purchase, rights request or dispute record. |
| Hosting, authentication, payment and email-provider logs | Kept according to the relevant provider’s security and operational retention schedule. |
Your rights
Depending on the circumstances, a person may ask for access to their information, correction, deletion, restriction, portability or an objection to particular uses. There is an absolute right to object to direct marketing. Where consent is the lawful basis, it may be withdrawn. Rights are not absolute and some financial, suppression or dispute records may need to be retained.
Send a request to support@mathsmodelled.co.uk. Reasonable information may be requested to confirm that the request comes from the adult account holder.
Optional marketing email
Teacher and parent account holders may separately request occasional Maths Modelled email about the topics described beside the signup choice. The choice is optional, is not pre-selected and does not affect account creation, course access or Teacher Preview access. Account verification, password recovery, security, purchase-confirmation and teacher-feedback acknowledgement or update messages are service communications rather than marketing.
Maths Modelled activates the marketing subscription only after the adult confirms the account email. Every marketing email provides an unsubscribe route. Unsubscribing does not delete the account, and an adult does not need to log in to withdraw from marketing. Maths Modelled does not add child profiles or pupil details to a marketing list and does not sell the list.
Children and family courses
A parent or carer owns the account and controls the child profile. Course information is not visible to other families. There are no adverts, public profiles, chat, precise geolocation, behavioural marketing or automated pass predictions. Read the child-friendly course privacy explanation.
Questions and complaints
Please contact support@mathsmodelled.co.uk first so the concern can be investigated. A person may also complain to the UK Information Commissioner’s Office through its data-protection complaints service.